Refund policy
Our products are fresh and perishable, so we cannot accept returns. If something is wrong with your order, we will make it right.
Missing items
If an item you paid for was not in your order, we refund it — to your original payment method, or as store credit if you prefer.
Damaged or spoiled items
Tell us within 24 hours of picking up your order. Please send a photo of the item and your order number to orders@swrfmarket.com or on WhatsApp at (954) 854-4185. We will replace the item, refund it, or credit your account.
Dairy
All dairy products are final sale. Our raw dairy products are sold exclusively for animal use and are not intended for human consumption. If a dairy item was damaged or spoiled at pickup, tell us at the time or within 24 hours with a photo, and we will replace it.
Cancelling or changing an order
- Route orders can be changed or cancelled until Tuesday 3:00 PM of the pickup week. After that, your order is already being prepared.
- In-store orders can be changed or cancelled until we start preparing them — call us.
Orders that are not picked up
- In-store orders are held until Sunday at 12:00 PM of the pickup week. After that they are not refunded automatically.
- Route orders that miss their stop are not refunded. They can be collected at the market until Sunday at 12:00 PM of the same week; after that they are donated (see the Pickup & Route Policy).
- Signature Box and Field Box pickups not collected by Sunday at 12:00 PM are donated.
Sunday at 12:00 PM is the official limit. If something comes up, write to orders@swrfmarket.com or message us on WhatsApp at (954) 854-4185 before the deadline, and we will look at your case.
SWR Box Memberships (Signature or Field Box)
Covered by the SWR Box Memberships — Terms & Conditions.
Questions and requests
Anything about an order, a pickup, a refund or a box: orders@swrfmarket.com or WhatsApp (954) 854-4185.