Cancellation policy
Our SWR Box Memberships (Signature or Field Box) are recurring subscriptions billed automatically. This policy explains how to cancel, pause or change one. The full membership terms are in the SWR Box Memberships — Terms & Conditions.
Billing
- Membership fees are charged automatically to the payment method on file on your billing date.
- Payments are non-refundable once processed.
- A failed or declined payment may suspend your membership until it is resolved.
Cancelling
- You can cancel your membership at any time.
- To avoid the upcoming charge, cancel at least 5 days before your next billing date.
- No partial refunds are issued for a cycle that has already been billed.
Pausing
- Members may pause once per calendar year, for no more than one billing cycle.
- A pause must be scheduled at least 5 days before the next billing date.
- Your membership resumes automatically when the pause ends.
Changing your membership
Upgrades, downgrades and pickup location changes must be scheduled at least 5 days before the next billing cycle.
Boxes that are not picked up
A box that is not picked up on its pickup day can be collected at the market until Sunday at 12:00 PM of the same week. After that, unclaimed boxes are donated. Unclaimed boxes are not refunded or carried over to the next cycle.
How to cancel, pause or change
Write to orders@swrfmarket.com or message us on WhatsApp at (954) 854-4185 — we confirm every cancellation, pause or change by email.
